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Accuracy of the Reservation Record
Excellent
Good
Needs Improvement
Did Not Use
Service of the Security at the Gate
Excellent
Good
Needs Improvement
Promptness of the Check-in Process
Excellent
Good
Needs Improvement
Did Not Use
Service of the Staff when Providing the Room
Excellent
Good
Needs Improvement
Telephone Conversation with the Staff
Excellent
Good
Needs Improvement
Did Not Use
Atmosphere and Setting of the Room
Excellent
Good
Needs Improvement
Cleanliness of the Room and the Bathroom
Excellent
Good
Needs Improvement
Cleanliness of the Linen Provided in the Room
Excellent
Good
Needs Improvement
How was the shower experience ?
Excellent
Good
Needs Improvement
Did Not Use
How was the condition of the electrical / lighting points & plumbing fittings?
Excellent
Good
Needs Improvement
How was the condition of the furniture in the room ?
Excellent
Good
Needs Improvement
How was the condition of the painting & polish work in the room ?
Excellent
Good
Needs Improvement
Speed and Accessibility of the Internet Connection
Excellent
Good
Needs Improvement
Did Not Use
Efficiency of the Check-Out Process
Excellent
Good
Needs Improvement
Quality of Room Service and Restaurant ?
Excellent
Good
Needs Improvement
Did Not Use
How was the coffee / tea ordered through our beverage menu
Excellent
Good
Needs Improvement
Did Not Use
On a scale of 0 to 10, how likely are you to recommend our hotel to a friend or colleague?
☆
1
☆
2
☆
3
☆
4
☆
5
☆
6
☆
7
☆
8
☆
9
☆
10
Name
Room Number
Email address
Phone
The Hearth team member who had made an impression during your stay
Comments if any
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